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Service design is not mostly convincing other people to do service design Nov 29
Justifying design's impact Sep 25
When and how to move from an assumption to a hypothesis Mar 12
It's okay to start with a stakeholder's solution. Just don't stop there Jan 24
Start with the forms Dec 11
Get beyond the 'so what?' Dec 4
The role user-centred design (UCD) should play in AI development Nov 28
Get more out of design reviews Nov 26
Test often to keep your designs simple Nov 19
Why you made a bigger impact as a smaller design team Nov 18